Cancellation policy

We are so excited you want to join us on this journey to re:connect and we cannot wait to meet you. 

We understand that things do happen and sometimes that might prevent you from going on our retreat. As much as we would like to, it may not always be possible for us to offer you a full refund as we may have incurred costs associated with your booking that we cannot be reimbursed for. However, we have made sure our policy is fair, both to you and to the sustainability of our retreats. 

 If things change for you after making your booking, please reach out to us. We will always do our best to accommodate your needs, whether this is to help you with your refund, or to rebook you onto one of our other retreats. 

We also encourage you to buy relevant travel insurance after making a booking, to cover you for any unforeseen circumstances.

Cancellation by you

  • Things change, it’s ok! You will receive a full refund and we hope to meet you on another one of our retreats.

  • Reach out to us. We don’t want to miss the chance to meet you, and we certainly don’t want you to lose out financially. There may be an option where you can simply postpone your retreat and join us another time.*

    If you can’t rebook for a later date, or you simply wish to cancel entirely, you can expect to receive a 50% refund.

    *This is subject to us having the required number of participants on the retreat you want to cancel, and subject to us having a place available on the retreat you would like to join instead

  • So, this is where we need to protect the sustainability of our business, as it’s unlikely we can fill your place on the retreat within this time frame.

    If you cancel your participation for any reason during the retreat or less than 30 days before the retreat, you will receive no refund.

    In the event of you arriving late, needing to leave early, experiencing flight delays, cancellations, or illness, there will be no refunds or discounts given.

    **If you have booked our retreat through one of the third party booking companies, you will have agreed to their cancellation policy at the time of booking. Whilst we try to make our cancellation policy comparable, we cannot be liable for any deposit you paid to them at the time of booking. We will of course do what we can to assist you in the recovery of any monies paid, if you’re eligible for a refund.

 

Cancellation by us

  • While we hope we don’t need to cancel any of our retreats, we do require a minimum number of participants to go ahead. Because of this, we do reserve the right to cancel any retreat where the minimum number of participant’s hasn't been reached.

    If we need to cancel a retreat, you can rebook onto a new retreat with us free of charge. If rebooking isn't what you would like to do, then of course you can expect to receive a 100% refund.

    Please note, we will not be responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, or other costs associated with you preparing for your trip. Again, if you have any concerns about this please purchase travel insurance after making a booking.